A-1 Auto Care Privacy Policy
1. Overview
A-1 Auto Care (“we,” “our,” or “us”) uses SMS text messaging to communicate with our
customers about their vehicles and service appointments. Our messages are delivered using
technology provided by AutoVitals, our website and customer communications vendor. When
you opt in, you are agreeing to receive messages from us — AutoVitals acts solely as the
technology provider that facilitates message delivery on our behalf.
This messaging program is intended for users located in the United States.
2. Program Description
If you opt in, you may receive SMS messages from us related to vehicle service and shop
communications. Message types may include:
● Appointment reminders
● Service reminders
● Vehicle status updates during service visits
● Inspection results
● Thank-you messages
● One-to-one general messages from our team
● Marketing or promotional updates (where applicable)
Not all message types will apply to every customer. What you receive depends on our shop’s
configuration and your communication preferences.
3. Information Collection and Use
To operate our SMS messaging program, we may collect:
● Your name
● Your mobile phone number
● Your consent to receive SMS messages
● Your communication preferences
We use this information to send you SMS communications, facilitate your interactions with our
shop, and maintain records of your consent.
We retain your information only as long as necessary to provide SMS communications, maintain
records of your consent, and comply with applicable legal and regulatory requirements.
4. No Sale or Marketing Sharing of Mobile Information
Your mobile phone number and SMS opt-in consent will not be sold, rented, or shared with third
parties or affiliates for marketing or promotional purposes.
All of the above categories exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties.
We may use service providers acting on our behalf to operate our SMS messaging program,
including our messaging platform provider and telecommunications carriers. These providers
process information only as needed to deliver messages on our behalf and are not permitted to
use your information for their own purposes or to share it for marketing.
5. Consent to Receive Messages
By opting in, you consent to receive recurring automated text messages from us regarding
appointments, vehicle service, and status updates. Marketing or promotional messages are sent
only if you opt in to receive them; you can opt in to transactional messages without agreeing to
marketing.
Messages may be sent using automated technology. Consent to receive SMS messages is
voluntary and is not required as a condition of purchasing or receiving service from us. Your
consent applies only to our shop and will not be transferred to any other business.
6. How to Opt In
You may opt in through any of the following methods:
● Providing your mobile phone number during appointment scheduling
● Submitting a website or online booking form
● Signing a written consent form at our shop
● Replying to an SMS opt-in invitation or keyword
● Providing verbal consent where permitted by applicable law
7. Message Frequency
Message frequency varies based on your vehicle activity, scheduled appointments, and your
communication preferences.
8. Message and Data Rates
Message and data rates may apply. Please check with your mobile carrier for details.
9. Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will receive a final confirmation message and no further messages will be
sent unless you opt in again.
To resume receiving messages, reply START.
10. Help
For assistance, reply HELP to any message or contact us at a1autocareservice@yahoo.com
11. Data Security
We, together with our technology providers, implement reasonable administrative, technical, and
physical safeguards designed to protect your information from unauthorized access, use, or
disclosure. However, no system can be guaranteed to be completely secure.
12. Changes to This Policy
We may update this SMS Privacy Policy from time to time to reflect operational, legal, or
regulatory changes. If material changes are made, we will provide notice prior to those changes
taking effect.
If the subject matter of the messages you receive materially changes, we will obtain your
consent again before sending those messages.
13. Contact
For questions or concerns about this SMS messaging privacy policy, contact us at
a1autocareservice@yahoo.com.
14. Additional Privacy Information
This policy applies solely to our SMS messaging program. Our website and communications
platform are provided by AutoVitals. For information regarding broader data practices, please
visit: autovitals.com/privacy